Careers

With an established wholesale business in furniture and fashion, as well as a growing direct to consumer business, we are looking for an energetic and driven sales assistant to support across all areas of the business. The ideal candidate will have a real passion for design, be proactive and flexible, and have a creative problem solving mindset alongside excellent organisational skills. This is an exciting and varied role with room for growth within our tight-knit team.

MAIN RESPONSIBILITIES:

Fashion

• Work with sales team to set up and run the Collection sales appointments; including preparing the showroom, scheduling appointments and preparing and uploading relevant sales materials
• Be responsible for excellent customer service for all wholesale customers. Input wholesale orders accurately, send order confirmations and invoices and support with any ad hoc queries

• Support the team in hosting appointments for VIP customers in Paris and London

• Work with the sales and marketing team to help create any physical and digital sales assets that are required ahead of Collection sales in Paris

• Support the sales team in updating the sales reports to help generate insight for future collection development

• Produce bi-annual competitive review reports to provide key benchmarking information against Toogood’s key competitors

• Support the sales and logistics team during the distribution period, liaise with clients on deliveries and order queries.

E-commerce

• Provide excellent customer service on any sizing or product queries.

• Liaise with the distribution centre to address any shipping issues, as well as organise and track returns/exchanges updating relevant stock.

• Provide assistance with online visual merchandising / re-organising of collections based on sales or newness.

• Work with the sales team to execute in-season trades with wholesale partners

• Assist e-commerce manager with product data for new collection launches.

• Assist e-commerce manager with e-commerce shoots

 

Furniture and objects

• Provide excellent admin support throughout the whole sales cycle from initial enquiry through to logistics and after sales care

• Follow up on all FTF and homeware customer queries; raise and send quotes and sales orders and update sales tracker

• Chase payments when necessary and update on sales tracker

• Arrange all sample shipments to clients

Operations

• Liaise with finance to ensure all payments are paid quickly, and tracked and allocated accurately

Archive Sales

• Work with our e-commerce manager on our excess stock inventory, identifying relevant sample sales for stock to be sold and preparing the stock appropriately.
  
  

ESSENTIAL SKILLS:

• Proactive, good organisational skills and time management

• Ability to work with Google drive, Microsoft Office, Zedonk, Shopify, Unleashed, NuOrder (full training to be provided)

• Excellent communication skills and attention to detail

EMPLOYEE BENEFITS:

• Everyone receives a seasonal clothing allowance - meaning the team is often kitted out in an ever-changing Toogood uniform

• There's the ability to buy Toogood pieces at cost price (across furniture, homeware, and clothing)

• We have flexible working hours and a hybrid working policy for all

• Our digital nomad working policy allows team members to work from abroad for up to 2 weeks per year

• We hold monthly studio drinks and seasonal team lunches to bring everyone together and celebrate the studio's achievements (the Christmas lunch is particularly special)

• Each team member receives a work anniversary gift chosen by Faye to celebrate every year they've been at Toogood

• To say thanks to our long-serving team members a sabbatical period is offered after 5 years at Toogood

• There is extensive opportunity for career development within our ambitious, growing business

• Our holiday entitlement is 20 days, PLUS all bank holidays and the week between Christmas and New Years. We also give World Mental Health Day as an additional paid day off for everyone to rest and recharge

APPLICATION

To apply, please submit your CV and cover letter to careers@t-o-o-g-o-o-d.com (do not send links, cloud files, or extensive portfolios)

Application deadline: 9th May 2024

Salary: £23-£26k depending on experience

Start date: May/June 2024

If you have any queries about this role or require any reasonable adjustments for your application please contact careers@t-o-o-g-o-o-d.com

Toogood is committed to creating an inclusive work environment for all, where talent is nurtured and the unconventional is celebrated. The diversity of thought that our studio is upheld by - a motto of restless experimentation - would not be possible without the diversity of our team. We actively encourage applications from those currently and historically underrepresented in the creative industries. At Toogood we want you to Be Brave, Have Drive, Always Care